Refund policy

Final Sale Policy

Because all purchases directly support our nonprofit mission, all products are final sale. We do not accept returns, exchanges, or refunds.

Many of our items are made to order, and proceeds help fund our programs and services. We encourage customers to review product descriptions, sizing charts, and order details carefully before completing a purchase.

If your item arrives damaged or there is an error with your order, please contact us at Jessica@zorroscrossing.org within 3 days of delivery, and we’ll be happy to help.

Thank you for supporting our mission — your purchase truly makes a difference.